ตำแหน่งงาน : Guest Service Manager (FOM), The Mangosteen Resort & Spa

จังหวัด : ภูเก็ต
ประเภทงาน : ประชาสัมพันธ์/บริการลูกค้า
รูปแบบการรับสมัคร : Full time
ตำแหน่งงาน : Guest Service Manager (FOM)
ระดับการศึกษา : Bachelor
จำนวนอัตรา : 1

คุณสมบัติ :
The 5 stars Mangosteen Resort & Spa is a 40 Villas room property boasting of meeting space, wine cellar , state of art gymnasium , award-winning restaurant and full service Thai spa. Our mission is to consistently operate the Mangosteen Resort & Spa and expansion of her brand as the premier boutique style resort for her raving fans, loyal guests and associates while achieving annual financial expectations.

Due to our expansion and to gain that competitive edge, we are seeking an enthusiastic, honest and \"hands on,\" Guest Service Manager to oversee daily Front Office operations. We are seeking a candidate that will motivate and mentor hourly staff while providing and maintaining the highest levels of guest service. Additionally, the individual must be able to build relationships through continuous interaction with other departments within the resort in an expeditious and courteous manner -- while focusing on problem solving guest service issues
We offer challenging opportunities in an entrepreneurial environment where associates play a major role in determining and achieving company goals.

We choose our people as carefully as we choose our hotels and our associates are rewarded with unparalleled career opportunities.

Qualified candidates will have at least 5 years as Front Office Manager experience in large, upscale, full-service 5 stars hotels. Previous International hotel chain experience desired. Communication and correspondence in English MUST be excellent .This position requires an energetic, ambitious leader with a passion for the business, who leads by example and is prepared to jump in support his/her staff at any time. Besides front office operations management and supervision, this person should be eager to learn hotel operations management; yield management, accounting, reporting, etc. Problem solving person and handle complain diplomatically. Take care of all guest relation and build up rapport with the in house

Success depends on ability: to communicate effectively verbally and in writing; to lead others and create high levels of teamwork; to stay organized in a fast-paced environment with multiple priorities; to connect with associates and customer to create and build loyalty.
- Supervises staffing levels to both maximize guest satisfaction and
economic profitability.
-Managing a staff of 10-15 people including front office clerks, reservationists, bellman, and night auditors.
-The Front Office Manager is responsible for directing the daily shift activity of the front desk agents and providing attentive, courteous and efficient service to all guests while maximizing revenue and occupancy through yield management.
-Must follow hotel procedures while maintaining a clean, safe and motivated work environment.
-Responsible for training and evaluating front desk staff.
-Forecasting
- Maximizes both room revenue and occupancy by understanding the process
of revenue management.
- Cooperates and communicates with other department heads as required.
- Flexible with work schedules
- Strong computer technical skills; proficient with Fidelio
-Must have outstanding communication skills and the ability to achieve positive guest relations and maximize guest satisfaction.
-Strong leadership and management skills and the ability to direct, develop and motivate staff.
-Maintaining the GDS system and online reservations
- Ensure that current information on rates, packages and promotions is available at the Front Desk and that all staff are knowledgeable on such

Interested candidates should reply with comprehensive CV in WORD or PDF format , recent photograph, work references and expected remuneration through e-mail to Mangosteen Resort & Spa , attention to myfuture@mangosteen-phuket.com . To set appointment please call Ms Tiwaporn Mahaprom at 076-289223 or 089-9726979. Applicants will be treated as confidential

ประสบการณ์การทำงาน : N/A
เงินเดือนโดยประมาณ : ตามตกลง

ข้อมูล สมัครงาน : The Mangosteen Resort & Spa

ติดต่อ : HR
ที่ตั้ง : 99/4 Moo.7 T.Rawai A.Muang Phuket
เบอร์โทรศัพท์ : 076-289223
เบอร์โทรสาร : 076-289223
อีเมล์ : myfuture@mangosteen-phuket.com
เว็บไซต์ : http://www.mangosteen-phuket.com
สถานะ : เปิดรับสมัคร